Streaming High Holy Day FAQs

Problems Connecting to the Livestream
During an Event/Service
Accessing a Recording After the Service/Event
Support Beth Am Livestreaming

Tips to Solve Problems Connecting to the High Holy Day Livestream

Q: I can't seem to get the livestream to work or my connection drops. What can I do?
A: Please visit our Livestream Start Instructions page for some potentially helpful information.

Q: What time will streaming of a live service/event begin?
A: Typically, streaming will begin at the scheduled start time of the service/event. 

During an Event/Service

Q: Why is the image on my screen suddenly blurry?
A: Viewing issues are  almost always caused by the quality of a user's internet or home wifi connection. Beth Am livestreams on a high-quality network connection to our streaming provider, StreamSpot. It is extremely rare that full-quality video cannot be maintained. On these rare occasions quality may be degraded to maintain a continuous stream.

Q: What High Holy Day prayerbook does Beth Am use and where can I get a copy so that I can follow along?
A: We use Mishkan HaNefesh: A Machzor for the Days of Awe, a 2-volume set published by CCAR Press. Volume 1 (gold cover) is used for Rosh Hashanah and volume 2 (silver cover) is used on Yom Kippur. Beth Am will have a small supply available only for those who attend in-person services. If you have a Machzor set that you borrowed from Beth Am last year during the 2022 High Holy Days, please bring it with you. We recommend you order your own Machzor from Amazon.com or CCAR Press (large print edition is also available from CCAR Press here).

Accessing a Recording After the Service/Event

Q: Can I see the service again later?
A: We generally post the video and transcripts of sermons and speakers remarks within a few days of the service/event. Visit our video archive page for details. Past broadcasts can also be found on the Beth Am High Holy Day Sermons & Archives playlist.

Q: How long do recordings remain available?
A: Beth Am maintains video recordings on a third party hosting site with the intention to retain them on a long-term basis. However, this cannot be guaranteed. If interested in retaining a video recording, individuals should download a copy rather than depending on permanent access through Beth Am.

Q: How do I get a recording of a special event or blessing that occurred during a service that is not available online?
A: You may send an email to streaming@betham.org with your request. We will try to honor all reasonable requests.

Support Beth Am Livestreaming

Q: How can I support streaming at Beth Am?
A: Donations to Beth Am General Fund to help make streaming possible are always appreciated. Many thanks to the Beth Am Men’s group and an anonymous congregant who have underwritten the cost of the equipment.

If you have tried troubleshooting using Tips to Solve Problems Connecting to the Livestream on this page and are still having trouble, please email streaming@betham.org to share any issues you are experiencing. We cannot provide real time assistance with requests, but will respond when we can. Most inquiries are responded to within 1-2 days.

Learn more about High Holy Days 2023 with Beth Am.