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Streaming FAQs

Problems Connecting to the Livestream
Other Platforms to View Livestreams On

Livestream Services on Television
During an Event/Service
Accessing a Recording After the Service/Event
Support Beth Am Livestreaming

Tips to Solve Problems Connecting to the Livestream

Q: I can't seem to get the livestream to work. What can I do?
A: If you click on a panel on the streaming page before the start time, you will receive notification that there is currently no broadcast. The livestream will not begin automatically if you are early as most common browsers now block auto play when broadcasting. If you are on the livestream page at the appointed start time of the event/service and see a "Live" indicator appear but don't see the livestream, you can:

  1. Try refreshing your browser (refresh = a command, which reloads the contents of a Web page; browser = a program with a graphical user interface for displaying HTML files, used to navigate the World Wide Web)
  2. Try closing your browser window, open a new one and return to betham.org/streaming
  3. Try using a different browser (e.g., Firefox instead of Chrome)
  4. Try using a different device
  5. Try viewing the stream on the Beth Am Facebook page (you don't need a Facebook account) or the Beth Am Youtube Channel.
     

Q: Explain the two viewing windows, one for the Beit Kehillah and one for the Sanctuary. how do I tell where to look?
A: We have separate systems in the Sanctuary and Beit Kehillah where most streamed events take place. To enable us the option to stream simultaneously from both locations, we have video feeds for both displayed on our streaming webpage. When we are live streaming in just one location, one video feed will be live while the other is dark. The location can be usually identified in the service or featured events calendar. But if you have tried the tips above and don't see anything streaming at the start time of the event/service, please scroll up or down and try the other location panel.

Q: What time will streaming of a live service/event begin?
A: Typically, streaming will begin at the scheduled start time of the service/event.

Other Platforms to View Livestreams On (other than betham.org/livestream)

Q: How do I view services on Facebook?
A: Erev Shabbat services are streamed to the Beth Am Facebook page (you don't need a Facebook account to access it). If you have “liked” Beth Am’s Facebook page, you will receive alerts from Facebook when the stream starts. Note: Service recordings will expire from Facebook on the Thursday following the service. Please note: High Holy Day services will NOT be available on Facebook.

Q: How do I view services on YouTube?
A: Erev Shabbat services (as well as High Holy Day services) are now streamed to the Beth Am Youtube Channel (you don't need to be a Youtube subscriber to access it). This option works well to view the service on a smart TV.

Q: How do I view services or programs on Zoom?
A: If you want to join a program or event that is taking place on Zoom, you will need the connection information (either the link or the meeting ID and passcode). The connection information is available in the confirmation email you receive by registering for the event (you can check the information in the calendar event), or the event organizer may have shared the information with you. It is OK to register for an event multiple times if you have misplaced the information.

Livestream Services on Television
Please note that these are references only and that Beth Am cannot provide any technical support.

Q: How can I livestream services on my television?
A: If you have a TV that includes the YouTube app, our livestream will be shown live on Beth Am's YouTube channel. Search for "CongBethAm" on YouTube at the scheduled service times. For advice on how to connect your computer screen to your television, please refer to 7 Ways to Get Your Computer Screen On Your TV by David Nield, which appeared on Gizmodo.com on 7/16/20. Additionally, see Tips for Watching Livestreams on Your TV, with thank to Hershey Felder. 

During an Event/Service

Q: Why is the image on my screen suddenly blurry?
A: Viewing issues are  almost always caused  by the quality of a user's internet or home wifi connection. Beth Am livestreams on a high-quality network connection to  our streaming provider, StreamSpot. It is extremely rare that full-quality video cannot be maintained. On these rare occasions quality may be degraded to maintain a continuous stream.

Q: I notice that the video camera does not move and track individuals on the stage. Why is that?
A: At this time, we do not have a camera operator (except during the High Holy Days). We set the video camera frame to capture a wide a view of the front of the room without losing too much detail of participant faces.

Q: What Shabbat prayerbook does Beth Am use and where can I get a copy so that I can follow along?
A: You can download the Erev Shabbat service reader and follow along. Our prayerbook for indoor services is the CCAR's Mishkan T'filah, Shabbat version. If you watch our stream often, please consider purchasing a prayerbook, available online from CCAR Press or Amazon. If you purchase the book on Amazon, be sure to shop through AmazonSmile to help generate funds for Beth Am! (For summer services held in the Outdoor Chapel, we use a custom printed booklet.)

Q: What  High Holy Day prayerbook does Beth Am use and where can I get a copy so that I can follow along?
A: Our wonderful High Holy Day prayer book, Mishkan HaNefesh: A Machzor for the Days of Awe, is available for purchase! Get yours before the High Holy Days from smile.amazon.com or from CCARPress.org. For a limited time, CCAR Press  is offering a 20% discount on Mishkan HaNefesh: Machzor for the Days of Awe to individuals. Purchase your own physical copies using code MHN2020. A discounted Kindle ebook is also available. Finally, the CCAR has made available a digital "flip-book" version at no charge. You only need to enter the page numbers as they are announced.

Q: Why do I see a private broadcast listed, but can't access the livestream?
A: Hosts of certain lifecycle and other events may choose to limit livestreaming access to friends, family and guests. We provide passwords for the hosts to share with their viewers.

Accessing a Recording After the Service/Event

Q: Can I see the service/talk again afterwards?
A: We generally post the video and transcripts of sermons and speakers remarks within a few days of the service/event. Visit our video archive page for details.

Q: How long do recordings remain available?
A: Beth Am maintains video recordings on a third party hosting site with the intention to retain them on a long-term basis. However, this cannot be guaranteed. If interested in retaining a video recording, individuals should download a copy rather than depending on permanent access through Beth Am.

Q: How do I get a recording of a special event or blessing that occurred during a service that is not available online?
A: You may send an email to streaming@betham.org with your request. We will try to honor all reasonable requests.

Support Beth Am Livestreaming

Q: How can I support streaming at Beth Am?
A: Donations to Beth Am to help make streaming possible are always appreciated. Many thanks to the Beth Am Men’s group and an anonymous congregant who have underwritten the cost of the equipment.

If you have tried troubleshooting using Tips to Solve Problems Connecting to the Livestream and are still having trouble, please email streaming@betham.org to report any issues. We will respond when we can.

Fri, December 4 2020 18 Kislev 5781